Safety & Privacy

Every General and Trade message is saved with its text, the channel, when it was sent, the character that sent it, that character's name at the time, and the player account the character belongs to. A promoted Trade ad is saved the same way, plus the Credits it cost. Everyone playing can read public messages while they're kept.

RuneSpace keeps these so chat history loads when you open it, so the shared send limit and the promoted-ad cooldown can be applied to your account across all your characters and tabs, and so reported messages can be checked.

A Whisper is saved with its text, when it was sent, the character that sent it and its name at the time, the player account behind it, and the conversation it belongs to. RuneSpace also keeps a record of which two characters share each conversation and how far each has read, so unread Whispers clear on every device.

Whispers aren't public: other players can't read a conversation they aren't in. They are not end-to-end encrypted, though. RuneSpace stores them and can read them, and a moderator may review them for a legitimate safety or moderation reason — a report, a serious safety concern, or an active investigation. There is no tool for casually browsing people's Whispers.

General, Trade, promoted ads, and Whispers are all kept for 90 days, then deleted. Nobody can edit or delete a message before then, including you.

The one exception is evidence attached to a report, below. A message that the slur filter stops is never sent or saved.

When you block someone, RuneSpace saves which account blocked which, the characters involved, and when. It also keeps a history of every block and unblock. The blocked player is never told.

Blocks are kept so they keep working across every character on both accounts, and as safety information for moderators. They aren't on the 90-day message timer. Blocking someone doesn't keep any extra chat on its own.

A report saves who reported (account and character), who was reported (account, character, and the character's name at the time), the reason you picked, your optional note, and when. Reporting a message also saves a copy of that exact message and up to 10 messages before and 10 after it from the same channel — or, for a Whisper, from that one conversation only. Other conversations are never swept in.

That copy is evidence, so it's kept after the original messages are deleted at 90 days. The reported player is never told who reported them, or that a report was made.

Reports about the same account are reviewed together in a moderation case. A case holds those reports and their evidence, a moderator's internal notes, any sanction, and any appeal you send. Cases and their evidence are kept after they're closed, and a suspension — even a permanent one — doesn't delete them, so decisions can be checked later.

Patterns of reports and blocks — for example, several different players reporting or blocking the same account — can help moderators notice what's worth reviewing first and understand what they're looking at.

They are context for a person, not a verdict. Nothing in RuneSpace warns, restricts, or suspends anyone automatically because of reports or blocks, and there's no hidden score. RuneSpace doesn't publish the details of how moderators prioritize reviews, because that would help people game the system or pile onto someone.

Only RuneSpace's operators can open moderation cases, report evidence, or retained chat and Whispers. Every time one of them views that information, RuneSpace records who looked, when, which case or account it was about, and what kind of information they opened — even when they don't take any action. Every warning, restriction, suspension, change, reversal, and appeal decision is recorded the same way. Those records can't be edited or deleted from inside RuneSpace.

Retained Whispers can only be opened from a moderation case, and only the conversations between the players in that report, around the time of the incident.

RuneSpace uses everything on this page for these things only:

If RuneSpace starts keeping a new kind of safety information, or starts using it for something new, this page will say so first.

If a moderator acts on your account, you'll get a notice with the rule it's about, what you can't do, how long it lasts, and a case reference. A warning restricts nothing. A social restriction stops you from sending General and Trade messages, Whispers, and promoted ads, but you can keep playing and reading public chat. A suspension stops you from entering the game at all.

You can appeal each notice once. Open the notice from your Characters page or the Chat panel, choose Appeal, and tell us briefly why it should be reviewed. That works even while you're suspended — you only need to sign in. A moderator will uphold the decision, change it, or reverse it, and your notice will show the outcome. Notices never say who reported you, and they don't name the moderator.